As a Field Coordinator, you'll play a key role in ensuring our nationwide field operations run smoothly and efficiently. You'll lead a team of Field Screeners, coordinate field verification activities, optimize schedules and resources, and work closely with cross-functional teams to deliver high-quality Employment Background Screening services.

• Lead, coach, and manage a team of Field Screeners to achieve operational and performance targets.
• Plan and coordinate daily field assignments, schedules, and freelancer deployment across Indonesia.
• Monitor field visit progress, report submissions, and operational quality to ensure timely service delivery.
• Conduct field visits, interviews, and verification activities when required, and ensure accurate documentation and reporting.
• Resolve operational issues, provide guidance to the field team, and continuously improve field operations and resource utilization.
• Collaborate with HR, Quality, Product, and other internal teams to enhance field processes, tools, and service quality.
• Analyze field operations and recommend improvements to increase efficiency, productivity, and customer satisfaction.

What We're Looking For

• Bachelor's degree, preferably in Social Sciences or a related field.
• 2–3 years of experience in field operations, field verification, investigations, surveys, or similar operational roles.
• At least 2 years of experience leading or supervising field teams
• Strong knowledge of field operations planning, scheduling, resource allocation, and reporting
• An established nationwide network of freelancers, surveyors, investigators, or field representatives is a strong advantage.
• Excellent leadership, communication, coordination, and problem-solving skills.
• Proficient in Microsoft Excel and Microsoft Office.
• Able to manage multiple priorities in a fast-paced environment while maintaining high service quality.
• Experience in Employment Background Screening, market research, insurance investigations, field audits, collections, or other field-based operations is highly desirable.

If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!

Integrity Indonesia is an equal opportunity employer.

***

Integrity Indonesia is a foreign investment company that has operated for 25 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.

As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.

Applications can also be made through our career page: https://integrity-asia.careers-page.com/